Servant Leadership: Robert Greenleaf’s Approach to Empowering Teams [Guru Advice #009]

Advice from the World's Best Leadership and Management Thinkers

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Robert Greenleaf introduced the concept of servant leadership, a perspective that places the leader in service to those they lead. Rather than command-and-control methods, Greenleaf argued for a style that emphasises listening, empathy, and the genuine well-being of team members. This method reverses the usual power dynamic: leaders see themselves as enablers who elevate others so they can succeed on their own terms.

Greenleaf’s research highlighted the idea that managers, teachers, or executives should always ask: “Are the people I’m responsible for growing, learning, and becoming more autonomous?” If the answer is yes, then the leader is fulfilling a core function. In practical terms, this means checking in with employees not only about tasks, but also about their sense of purpose and their opportunities for development. By doing so, leaders uncover strengths and help each person realise their potential, often leading to surprising gains in engagement and productivity.